Refund policy

5. Cancelling Orders / Returned Goods

5.1 Non-catalogue Goods may be returned only with prior written authorisation from the Company.

5.2 Catalogue Goods returned must: (i) Include a valid invoice and reason for return. (ii) Be in resaleable condition with all original packaging and accessories. (iii) Be returned within 30 days of delivery.

5.3 Returns received after 30 days will incur a 15% restocking charge.

5.4 Goods damaged or lost in transit will not be credited.

5.5 Damaged Goods must be reported within 3 days of delivery.

5.6 Credit will be provided equal to the original payment.

5.7 Customers must email customerservice@magneticmobility.ie to obtain a returns approval number.